SOLUTION | SATISFACTION | SERVICE
Our Daveliou™ Returns Policy is the process of a customer sending previously purchased merchandise back to our warehouse, and in turn, receiving a cash refund, exchange for another item (identical or different), or a store credit.
AT DAVELIOU, OUR LOVE OF ART DRIVES WHO
WE ARE AND WHAT WE DO…
We provide a concise and clear return policy giving our consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. Our aims is for all our consumers to purchase with piece of mind and to effectively promote customer loyalty and brand integrity…
ART WITH HEART
All returns and refunds must be handled via email only. Please email us directly using firstname.lastname@example.org and stating your name, address, order number and details and photographs of the problem with your item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Note: Clearance or Final Sale items are not eligible for refunds. You can, however, cancel your order within 24 hours and it will be honored.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first please check your bank account.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded. But we can offer you a store credit.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will instruct you where to return / send the item(s).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, send us an email at email@example.com and we will instruct you where to return / send the item(s).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.