WELCOME TO DAVELIOU™ US (512) 333 2254
                                            UK (+44) 7768 771281
FREE SHIPPING ON US ORDERS

Help and FAQs

CONFUSION | ASSISTANCE | UNDERSTANDING

Daveliou™ Help and FAQ is generally to provide information on frequent questions or concerns.  The format is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

Daveliou™ Store FAQ is generally to provide information on common questions or concerns on a specific topic.

AT DAVELIOU, OUR LOVE OF ART DRIVES WHO
WE ARE AND WHAT WE DO…

Nice To Know...

If you have any questions or are looking for more information, please don't hesitate to contact us on info@daveliou.com and we'll do our best to help you straight away!

Shopping

Is Buying On-Line Safe?

It's safe to shop online with your credit card when shopping at Daveliou.com – although it does depend on the site where you're shopping as well as the security of both the device you're using and the network you're connected to...

As for safety and reliability on Daveliou™ – this is something we strive very hard to achieve and we have SSL (secure sockets layer) encryption installed, which makes our site one of the safest to shop from.

Protect Yourself With These Tips When Shopping Online:
– Shop where you trust
– Size up the business
– Pay with a credit card instead of a debit card
– Do not store your credit card information online
– Avoid public Wi-Fi
– Use a VPN
– Be vigilant against phishing or bogus sites
– For those using iOS 10.3 or later, you can enable 2FA on your Apple ID for all online transactions
– Be vigilant against phishing or bogus sites.

How Does Ordering Work?

Each order is fulfilled in the order that it is received and is ready to ship out in 7 business days or less. On average, most will go out in just 2-4 business days! Because we want to get your items to you as quickly as possible, if your order contains multiple items, they may ship separately at no extra expense to you.

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, you may do so up until the time that your order has shipped.
Once your order has shipped, we no longer have the ability to make changes or to cancel the order.

What Are Your Hours Of Operation?

Fulfillment: Monday-Friday | 9am-3pm
Customer Service: ASAP! We always get back to you as quickly as we can -- all 7 days of the week!

How Can I Get In Contact?

Please Drop Us a Line we would love to hear from you and we will get back to you as soon as we can!

Something urgent?
PHONE US : (512) 332-254
PHONE UK : (+44) 7768-771281
EMAIL : info@daveliou.com

Other Ways To Find Us:
- YouTube
- Facebook
- Instagram
- Pinterest
- Twitter.

Shipping

Do You Ship Internationally?

We gladly welcome international orders!
International shipments may incur customs fees – the customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. Thanks for understanding that we do not take responsibility for customs-related fees. Please see our Worldwide Shipping Policy here!

WHEN WILL YOU SHIP MY ITEMS?

Each order is fulfilled in the order that it is received:
– All items are subject to a handling period before they are dispatched.

– 99% of orders leave the warehouse within 3-5 days of payment.

– We will notify you by email when your items have been shipped.

How Long After Shipping Wll It Take For My Order To Be Delivered?

USA & UK: 1-5 business days
Canada: 6-12 business days

World: 10-20 business days

WHERE ARE MY ITEMS COMING FROM?

Our warehouses and fulfillment houses are located in bot the US & UK.
Our fulfillment centers, however, are located all across the globe for your convenience!

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

WILL I BE PROVIDED WITH A TRACKING NUMBER?

Some promo items will have tracking numbers and others will not depending on where they are shipping from.
If your item is shipped with a tracking number, it will be provided to you at the time the item ships.

WHAT ARE MY SHIPPING COSTS?

As soon as you enter your address in the checkout stage, you will see the calculated postage costs. Once you know the final total you can proceed with the payment.

Payment

What Payment Methods Are Accepted?

We accept all forms of major credit and debit cards including Visa, MasterCard, Discover and American Express.
We also have the option to use PayPal and Stripe Payments. At this time, we do not accept prepaid cards.

How is online payment done?

In terms of transaction processing with Daveliou™, online payments work the same way as in-store payments... The payment processor, or acquirer, processes the payment data and communicates with your credit card network or bank ("issuer bank") to make sure that you the payer has sufficient funds to complete the transaction.

What is Billing Information when making an online payment?

A billing address is an address that is registered and connected to a specific type of payment which in most cases is a debit or credit card. It is used by banks and companies as a means of verifying the authorized user of a card, especially when making an only payment.

Returns

How do I return an item?

Please see our Return Policy here!

Do I have to pay anything to return my items?

You will be responsible for paying for your own shipping costs for returning your item – Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $47.14 you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.

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