Help and FAQs
CONFUSION | ASSISTANCE | UNDERSTANDING
Daveliou™ Help and FAQ is generally to provide information on frequent questions or concerns. The format is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.
AT DAVELIOU, OUR LOVE OF ART DRIVES WHO
WE ARE AND WHAT WE DO…
Nice To Know...
Is Buying On-Line Safe?
As for safety and reliability on Daveliou™ – this is something we strive very hard to achieve and we have SSL (secure sockets layer) encryption installed, which makes our site one of the safest to shop from.
Protect Yourself With These Tips When Shopping Online:
– Shop where you trust
– Size up the business
– Pay with a credit card instead of a debit card
– Do not store your credit card information online
– Avoid public Wi-Fi
– Use a VPN
– Be vigilant against phishing or bogus sites
– For those using iOS 10.3 or later, you can enable 2FA on your Apple ID for all online transactions
– Be vigilant against phishing or bogus sites.
How Does Ordering Work?
CAN I CHANGE OR CANCEL MY ORDER?
Once your order has shipped, we no longer have the ability to make changes or to cancel the order.
What Are Your Hours Of Operation?
Customer Service: ASAP! We always get back to you as quickly as we can -- all 7 days of the week!
How Can I Get In Contact?
Do You Ship Internationally?
International shipments may incur customs fees – the customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. Thanks for understanding that we do not take responsibility for customs-related fees. Please see our Worldwide Shipping Policy here!
WHEN WILL YOU SHIP MY ITEMS?
– All items are subject to a handling period before they are dispatched.
– 99% of orders leave the warehouse within 3-5 days of payment.– We will notify you by email when your items have been shipped.
How Long After Shipping Wll It Take For My Order To Be Delivered?
Canada: 6-12 business days
World: 10-20 business days
WHERE ARE MY ITEMS COMING FROM?
Our fulfillment centers, however, are located all across the globe for your convenience!
WILL MY ITEMS BE SENT IN ONE PACKAGE?
WILL I BE PROVIDED WITH A TRACKING NUMBER?
If your item is shipped with a tracking number, it will be provided to you at the time the item ships.
WHAT ARE MY SHIPPING COSTS?
What Payment Methods Are Accepted?
We also have the option to use PayPal and Stripe Payments. At this time, we do not accept prepaid cards.
How is online payment done?
What is Billing Information when making an online payment?
How do I return an item?
Do I have to pay anything to return my items?
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $47.14 you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.